Privacy Policy

Last Updated: 4 September 2026

Home Care Cleaning ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, make a booking or use our cleaning services.

Website: www.homecareclean.com
Email: info@homecareclean.com
Telephone: 07538 438753
Address: 9C Albany Road, Southsea, PO5 2AB

By using our website or providing your personal information to us, you acknowledge that your information will be handled in accordance with this Privacy Policy.

1. Who We Are

Home Care Cleaning is a domestic and residential cleaning service provider.

For the purposes of UK data protection legislation, Home Care Cleaning is responsible for deciding how and why your personal information is used.

We will handle your personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.

2. Information We May Collect

Depending on how you interact with us, we may collect some or all of the following information:

Contact information

This may include:

• Your name

• Telephone number

• Email address

• Property address

• Billing address

Booking information

This may include:

• Cleaning service requested

• Preferred date and time

• Property size and relevant details

• Access arrangements

• Special cleaning requirements

• Information necessary to provide the service

Communication information

When you contact us by telephone, email, text message, website form or other communication method, we may keep records of relevant communications.

Payment information

Where you make a payment for our services, we may receive information necessary to confirm and administer the payment.

Where payments are processed through a third-party payment provider, your payment information may be processed directly by that provider in accordance with its own privacy policy.

We do not intend to store complete payment card details unnecessarily.

Website information

When you visit our website, certain technical information may automatically be collected, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Approximate location

• Website usage information

This information may be collected through cookies or similar technologies.

3. How We Collect Your Information

We may collect personal information when you:

• Contact us by telephone

• Contact us by email

• Complete an enquiry or booking form

• Request a quotation

• Make a booking

• Purchase or use our cleaning services

• Communicate with us through social media

• Visit or use our website

• Provide information to us in person

• Make a payment to us

We may also receive information from third parties where this is necessary to provide our services or operate our business lawfully.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Provide quotations

• Arrange cleaning appointments

• Provide cleaning services

• Contact you regarding your booking

• Manage customer accounts and records

• Process and administer payments

• Send invoices and receipts

• Deal with complaints or service issues

• Improve our services

• Maintain business records

• Prevent fraud and misuse

• Protect the security of our business, website and customers

• Comply with legal and regulatory requirements

• Establish, exercise or defend legal claims where necessary

We will only use personal information for purposes that are lawful and appropriate.

5. Our Lawful Bases for Processing

Data protection law requires us to have a lawful basis for using personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may need to use your information to enter into or perform a contract with you, such as arranging and providing a cleaning service.

Legal obligation

We may process information where necessary to comply with a legal or regulatory obligation.

Legitimate interests

We may use information where it is necessary for our legitimate business interests, provided that those interests do not unfairly override your rights and interests.

Examples may include:

• Managing our customer relationships

• Managing and improving our services

• Protecting our business

• Maintaining appropriate business records

• Dealing with complaints and disputes

Consent

Where required, we may ask for your consent before using your personal information for a particular purpose.

Where we rely on consent, you may withdraw your consent at any time.

6. Marketing

We may occasionally contact existing customers about our services, offers or updates where this is permitted by law.

Where your consent is required for marketing communications, we will ask for your consent before sending them.

You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option where one is provided.

We will not sell your personal information to third parties for their own marketing purposes.

7. Sharing Your Information

We will only share your personal information where there is a legitimate reason to do so.

Depending on the circumstances, we may share relevant information with:

• Cleaning staff or contractors who need the information to provide the service

• Payment service providers

• Website hosting and technology providers

• Email, telephone or communication providers

• Accounting or bookkeeping providers

• Professional advisers

• Insurers

• Government bodies, regulators or law enforcement where legally required

• Other service providers who help us operate our business

We only intend to share information that is reasonably necessary for the relevant purpose.

We do not sell or rent customer personal information.

8. Payment Processing

Payments may be processed using third-party payment providers.

Where you make a payment, the relevant payment provider may process your payment information under its own terms and privacy policy.

Home Care Cleaning will only retain payment information that we reasonably need for legitimate business, accounting, customer-service or legal purposes.

We do not intend to retain complete card details unless this is specifically necessary and lawfully permitted.

9. Telephone Payments

If you choose to make a payment over the telephone, we may collect information necessary to process the transaction.

For security reasons, we will not intentionally record or retain full payment card details after they are no longer required for processing the transaction.

Where a third-party payment provider is used, payment information may be handled directly by that provider.

10. Cookies

Our website may use cookies and similar technologies.

Cookies are small files that can be stored on your device when you visit a website.

We may use cookies for purposes such as:

• Making the website function correctly

• Remembering preferences

• Understanding how visitors use our website

• Improving website performance

• Website analytics

• Marketing, where applicable

Some cookies may be strictly necessary for the website to operate.

Where non-essential cookies require your consent, we will request consent in accordance with applicable law.

You can also control or delete cookies through your browser settings.

11. How Long We Keep Your Information

We will not keep your personal information for longer than reasonably necessary for the purposes for which it was collected.

How long information is retained will depend on the type of information and why we need it.

For example, customer and financial records may need to be retained for longer periods where required for accounting, tax, legal or regulatory purposes.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

12. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Accidental loss

• Misuse

• Alteration

• Unauthorised disclosure

• Destruction

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.

13. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• Ask for access to personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how we use your information in certain circumstances

• Object to certain types of processing

• Ask for your information to be transferred to another organisation where applicable

• Withdraw consent where we rely on consent

• Complain about how we use your personal information

These rights are subject to certain legal exceptions and limitations.

14. Requesting Access to Your Information

You can contact us if you would like to request a copy of the personal information we hold about you.

Please contact:

Email: info@homecareclean.com
Telephone: 07538 438753
Address: 9C Albany Road, Southsea, PO5 2AB

We may need to verify your identity before providing personal information to protect against unauthorised disclosure.

15. Correcting Your Information

If you believe that information we hold about you is inaccurate or incomplete, please contact us.

We will take reasonable steps to correct information where appropriate.

16. Deleting Your Information

You may ask us to delete your personal information in certain circumstances.

However, we may need to retain some information where we have a legal obligation or legitimate reason to do so, including information required for accounting, tax, fraud prevention, dispute resolution or legal purposes.

17. Children's Privacy

Our services and website are not specifically directed at children.

We do not knowingly collect personal information from children where this is not necessary.

If you believe that a child has provided personal information to us unnecessarily, please contact us.

18. Third-Party Websites

Our website may contain links to third-party websites, services or social media platforms.

If you follow a link to another website, that website will have its own privacy policy and terms.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

19. International Data Transfers

Some of the service providers we use may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

20. Automated Decision-Making

We do not currently intend to use your personal information to make decisions about you based solely on automated processing where those decisions have legal or similarly significant effects.

If this changes, we will update this Privacy Policy and provide any information required by applicable law.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our services

• Our website

• How we process personal information

• Technology

• Data protection legislation

• Regulatory requirements

The latest version will be published on our website.

We recommend checking this page periodically for updates.

22. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to investigate and resolve your concern.

You can contact us using:

Email: info@homecareclean.com
Telephone: 07538 438753
Address: 9C Albany Road, Southsea, PO5 2AB

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

The ICO provides information about data protection rights and how to make a complaint through its website.

23. Contact Us

If you have any questions about this Privacy Policy or how Home Care Cleaning handles your personal information, please contact us.

Home Care Cleaning

Website: www.homecareclean.com
Email: info@homecareclean.com
Telephone: 07538 438753
Address: 9C Albany Road, Southsea, PO5 2AB